Accessibility statement for the local authority portal
This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.
This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.
This page only contains information about the Local Authority portal service, available at https://laportal.hmrc.gov.uk.
Using this service
This service allows billing authorities and local authorities to exchange property information with the Valuation Office Agency (VOA).
We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this service is
This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
We know some parts of this service are not fully accessible:
- Council Tax schedules downloaded in HTML format have tables that have not been set up correctly, which will make it difficult for users, especially screen-reader users, to understand the content of the table
Reporting accessibility problems with this service
We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.
If you are not happy with our response
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) which is run on behalf of EHRC.
Contacting us by phone or getting a visit from us in person
We provide a text relay service if you are deaf, hearing impaired or have a speech impediment. We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.
Find out how to get extra support from HMRC .
Technical information about the service’s accessibility
The Valuation Offcie Agency (VOA) is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The listed content is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
Table data added to unrelated columns for visible layout purposes, conveying incorrect semantic information. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships.
We plan to resolve this by the end of June 2026.
How we tested this service
The service was last tested on 18 November 2025 and was checked for compliance with WCAG 2.2 AA. The service was tested by HMRC.
This statement was prepared on 30 June 2025. It was last reviewed and updated on 21 November 2025.